tjbet Privacy Policy
We are committed to protecting your personal data. This Policy explains what information we collect, why we collect it, and how you can exercise your rights as a tjbet player.
Introduction
This Privacy Policy ("Policy") describes how tjbet ("we", "us", or "our") collects, processes, stores, and protects the personal information of players and visitors who access the tjbet platform at https://tjbet.ws. We respect your privacy and are committed to handling your personal data responsibly, securely, and transparently in accordance with applicable data protection principles.
This Policy applies to all personal information collected through the tjbet website, mobile platform, customer support channels, and any other interactions you have with tjbet. By using the tjbet platform, you acknowledge that you have read and understood this Policy. If you do not agree with the terms set out here, please discontinue using the platform and contact [email protected] to request account closure.
Your Privacy at a Glance
Information We Collect
We collect personal information in three main ways: information you provide to us directly, information collected automatically when you use our platform, and information obtained from third-party sources where permitted by law. The categories of personal data we collect are described below.
Information You Provide Directly
- Registration data: full name, date of birth, email address, mobile number, and a username and password of your choosing.
- Identity verification (KYC) documents: national identity card (NID), passport, driving licence, proof of address, and proof of payment method.
- Financial data: payment account details (e.g. bKash wallet number, Nagad number, bank account number) used for deposits and withdrawals.
- Communications data: the content of messages sent to our customer support team, including support tickets, emails, and chat messages.
Information Collected Automatically
- Device and technical data: IP address, device type, operating system, browser type and version, and screen resolution.
- Usage data: pages visited, features used, session duration, bet history, game history, deposit and withdrawal history, and navigation paths through the platform.
- Location data: approximate geographic location derived from your IP address. We do not collect precise GPS location.
- Cookie and tracking data: information collected via cookies, web beacons, and similar tracking technologies as described in our Cookies section below.
Information from Third Parties
- Payment processors: transaction status and verification confirmations from bKash, Nagad, Rocket, Upay, and banking partners to validate your deposits and withdrawals.
- Identity verification providers: results of KYC checks conducted by third-party identity verification services we engage to comply with our anti-money laundering obligations.
- Game providers: game session data and RNG outcome logs from third-party game studios including Pragmatic Play and Evolution Gaming, used for dispute resolution and fair play auditing.
How We Use Your Information
We use the personal data we collect only for legitimate purposes directly connected to operating the tjbet platform and serving you as a player. The table below summarises each processing purpose and the type of data used.
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, communications data |
| Identity verification and fraud prevention | KYC documents, financial data, device data |
| Processing deposits and withdrawals | Financial data, payment processor confirmations |
| Delivering customer support | Communications data, registration data, usage data |
| Platform improvement and analytics | Usage data, device data, cookie data (anonymised or aggregated where possible) |
Legal Basis for Processing
We process your personal data only where we have a lawful basis to do so. The legal bases on which we rely are:
- Contractual necessity: processing is necessary to perform our contract with you — for example, creating your account, processing your bets, and handling deposits and withdrawals via bKash or Nagad.
- Legal obligation: processing is required to comply with applicable anti-money laundering, know-your-customer, and data protection laws, including retention of transaction records.
- Legitimate interests: processing to detect and prevent fraud, abuse, and multi-accounting; to improve our platform; and to ensure the security of our systems and your account.
- Consent: where you have given us specific consent — for example, to receive promotional communications about tjbet offers. You may withdraw this consent at any time by contacting [email protected].
Sharing Your Information
We do not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Circumstances Where We May Share Your Data
- Payment processors: we share your financial data with bKash, Nagad, Rocket, Upay, and banking partners strictly to process your deposit and withdrawal transactions. These partners are bound by their own privacy policies and data security standards.
- Identity verification providers: we share your KYC documents with regulated third-party identity verification services to meet our anti-money laundering obligations. These services operate under strict confidentiality agreements with tjbet.
- Game providers: anonymised session and outcome data may be shared with our game studio partners (Pragmatic Play, Evolution Gaming, Spribe, and others) solely for game integrity, dispute resolution, and RNG audit purposes.
- Law enforcement and regulatory bodies: we will disclose your personal data to relevant authorities where required by law, by court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
Cookies and Tracking Technologies
tjbet uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use our services so we can continue to improve them. Cookies are small text files stored on your device when you visit the tjbet website.
Types of Cookies We Use
- Essential cookies: required for the platform to operate — for example, to keep you logged in during a session, maintain your language preference, and process your bets securely. These cannot be disabled without breaking core functionality.
- Analytics cookies: used to collect anonymised data about how visitors navigate the platform — pages visited, session length, and features used. This helps us identify areas for improvement. We use aggregated analytics data only.
- Preference cookies: used to remember your settings and preferences — such as your chosen language — so you do not have to re-enter them each time you visit.
- Security cookies: used to detect and prevent fraudulent or abusive activity on the platform, including bot detection and session hijacking prevention.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tjbet platform. For further information on managing cookies, refer to your browser's help documentation.
Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specifically: account registration data is retained for the duration of your account and for a minimum of five years after account closure; financial and transaction data is retained for a minimum of five years to comply with anti-money laundering record-keeping requirements; KYC documents are retained for a minimum of five years after the end of the business relationship; communications with support are retained for two years from the date of the communication.
Where data is no longer required for any lawful purpose, we will securely delete or anonymise it. If you request deletion of your account, we will action this promptly while retaining only the data we are legally obliged to keep.
Data Security
tjbet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, or alteration. While no system can guarantee absolute security, we continuously review and update our security practices to reflect current best standards.
- SSL/TLS encryption on all data transmitted between your device and the tjbet servers, ensuring your login credentials, payment details, and personal information cannot be intercepted in transit.
- Access controls: your personal data is accessible only to tjbet staff and service providers who have a genuine operational need to view it, and only to the minimum extent necessary for their role.
- Secure payment processing: all financial transactions are processed via regulated payment gateways. We do not store complete payment card numbers or full mobile wallet credentials on our servers.
- Regular security reviews: we conduct periodic security assessments of our platform infrastructure and promptly address any vulnerabilities identified.
If you believe your tjbet account has been accessed without your authorisation, please contact [email protected] immediately. We will investigate the matter promptly and take appropriate action to secure your account.
Your Rights
As a tjbet player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe and at no cost to you.
Your Data Rights in Detail
- Right of access: you may request a copy of the personal data we hold about you, together with information about how and why we process it.
- Right to rectification: you may request correction of any personal data we hold about you that is inaccurate or incomplete.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to any legal retention obligations we must comply with.
- Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while you contest its accuracy.
- Right to data portability: you may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
- Right to object: you may object to processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
We will action your request promptly and keep you informed of progress. In some cases we may need to verify your identity before processing a request. If we are unable to fulfil a request due to a legal obligation, we will explain the reason clearly.
Children's Privacy
The tjbet platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under this age, we will delete it promptly. If you believe a minor has registered an account with tjbet, please notify us immediately at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make a material change, we will update the "Last updated" date at the top of this page and, where the change significantly affects your rights, we will notify you by email to the address associated with your account or via a prominent notice on the platform.
Your continued use of the tjbet platform after the effective date of any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tjbet processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. You can reach us at [email protected]. We take all privacy enquiries seriously and aim to respond within 24 hours. For data deletion, data access, or data portability requests, please email us with your account username and a description of your request, and we will guide you through the process.
Your privacy is protected — now enjoy the platform. Browse our casino, review our Terms and Conditions, or visit our FAQ for any remaining questions.