Responsible Gaming at tjbet

Gambling as Entertainment

At tjbet, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to recover losses, or an escape from personal problems. The vast majority of our players in Bangladesh enjoy cricket betting, slots, live casino, and crash games responsibly, treating their tjbet account the same way they would any leisure activity: with a clear budget, clear time limits, and a clear mind.

We recognise, however, that for a small number of people gambling can become a problem. We take that seriously. This page sets out the practical tools available to every registered tjbet player, explains how to use them, and provides guidance on where to seek further help if you need it. All tools described here are free, available 24 hours a day, and can be activated instantly through our support team.

Age Restriction — 21+ Only

The tjbet platform is strictly for adults aged 21 years and above. This is not a guideline — it is a firm requirement, and we enforce it through mandatory identity verification (KYC) during the account registration process. Players who cannot verify their age will not be permitted to deposit or place bets.

We encourage parents and guardians in Bangladesh to use device parental controls and to keep login credentials for any online accounts private. If you suspect that a minor has accessed the tjbet platform, please contact us immediately at [email protected] with the details and we will investigate and act without delay.

Tools to Keep You in Control

Every registered tjbet player has access to the following responsible gaming tools at no cost. To activate any tool, simply contact our support team at [email protected] with your account details and your request. Changes that reduce your limits or restrict your access take effect immediately. Changes that increase your limits are subject to a mandatory 24-hour cooling-off period.

How to Activate a Tool

Requesting a responsible gaming tool through tjbet takes only a few minutes. Follow these steps to get your limit or restriction in place today:

1. Email [email protected] from the address registered to your tjbet account.
2. In the subject line, write the type of tool you need (e.g., "Deposit Limit Request" or "Self-Exclusion Request").
3. In the body of the email, state your account username, the specific limit amount or period you want, and whether you want the change applied daily, weekly, or monthly.
4. Our support team will confirm the change within 1 hour and apply it to your account. Limit reductions and restrictions take effect immediately upon confirmation.
5. Keep a record of the confirmation email for your reference. If you do not receive a confirmation within 2 hours, follow up by emailing us again or using live chat.

Self-Exclusion — A Closer Look

Self-exclusion is the strongest tool available to players who feel they need a complete break from gambling. When you self-exclude on tjbet, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any gambling feature on the platform for the duration of your chosen exclusion period. The minimum self-exclusion period is 6 months. You may also choose a permanent self-exclusion with no end date.

During a self-exclusion period, tjbet will not send you any promotional emails, bonus offers, or marketing communications. Any winnings accrued from bets placed before the exclusion began will be settled as normal. Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, or bank transfer) once your exclusion period ends — or immediately upon request if your exclusion is permanent.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following signs may suggest that gambling is moving beyond entertainment and becoming a problem. If you recognise any of these patterns in yourself or someone you know, please take action.

• Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• Chasing losses — increasing bet sizes or continuing to play after losing in the hope of winning back lost money.
• Gambling with money intended for essential expenses such as rent, food, utility bills, or school fees.
• Borrowing money from family, friends, or taking loans to fund gambling activity.
• Feeling irritable, anxious, or depressed when not gambling, or when trying to cut back on gambling.
• Lying to family members or close friends about how much time or money you are spending on gambling.
• Using gambling as a way to cope with stress, anxiety, loneliness, or difficult life events rather than as a form of leisure.

If you recognise more than one of these signs in yourself, we strongly encourage you to contact our support team today and request a deposit limit, cool-off period, or self-exclusion. You do not need to be in crisis to use these tools — they are there for any player who wants to take a step back.

Getting Help

If you feel that gambling has become a significant problem in your life — affecting your finances, relationships, work, or mental health — please reach out for help. You do not have to manage this alone. Our support team at [email protected] is available 24 hours a day, 7 days a week and will assist you with account restrictions, self-exclusion, or simply listening without judgment.

We also encourage players experiencing gambling-related difficulties to speak with a trusted friend or family member, or to seek support from a qualified counsellor or mental health professional. Problem gambling is a recognised condition, and help is available. Speaking openly about it is a sign of strength, not weakness.

Our Commitment to Responsible Gaming

Responsible gaming is not a legal checkbox for tjbet — it is a genuine commitment that shapes how we design our platform and how we serve our players in Bangladesh. We do not use deceptive design patterns that encourage excessive gambling. We do not send promotional messages to players who have set deposit limits or requested cool-off periods. We do not knowingly accept deposits from players who are in financial distress.

We review our responsible gaming policies and tools regularly and update them to reflect evolving best practice. If you have a suggestion for how tjbet can better support player wellbeing, we genuinely want to hear it. Please send your feedback to [email protected] with the subject line "Player Wellbeing Feedback". Every message is read by our team.